I've kept dealing with this store only because they were the closest to me. Not ONCE did I ever buy fish that something did not die except for the Convict Cichlids I purchased there (yes, they did replace ONE fish out of more than 5 that died); one male and two females. Well, in 8-9 months I had the original three plus 50 more which have totally unsettled my tank so I tried to email them to see if I could bring all of them back in for trade. Emails rejected; mailbox full. Not once but four times that I can remember. So, I used my IPRelay system (I am deaf) to call. 5:15pm one afternoon, no answer. They should have been open until 6:30pm. So, I called back this morning and before my Relay Operator could finish reading them my question, they hung up. I asked the Operator to call back. Before she could even finish telling them who was calling, someone said, "Owner not in, we are not interested at this time" and hung up AGAIN! There was no, "Thank you for calling" or even a 'Good-Bye"....they just slammed down the phone. I will NEVER, EVER go back to that place and you should not even bother going, if you're thinking about it. They are DISRESPECTFUL and RUDE!!!!! How those people stay in business is beyond me. I had a shop in FL for 7 years and never did I ever treat customers so badly. They should be closed down!!!!!
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FishRUS
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unfortunately you are not in the minority with this place, its a real shame. try calling ultimate fish...they used to trade many years ago. if not, fish ranch II may75G Standard - High Light Planted Community Fish
28G Aquapod - Medium Light Planted Shrimp & Microrasboras
12G Eclipse - Bonsai Planted Betta & Shrimp
29G Standard - Vivarium w/ Red Devil Crabs
45G Exo-Terra - Terrarium w/ Hermit Crabs (in progress)
33G Cubish - Vivarium w/ D.auratus 'blue & bronze'
GHAC Member
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i use them since i live in porter and have known the owner for a long time. the other employees are rude and at his price level there should be a replacement policy for sure. he gets really good livestock at times so its too bad, but even i wont buy them unless they just got in...sometimes i dont like the way his aquaria look.75G Standard - High Light Planted Community Fish
28G Aquapod - Medium Light Planted Shrimp & Microrasboras
12G Eclipse - Bonsai Planted Betta & Shrimp
29G Standard - Vivarium w/ Red Devil Crabs
45G Exo-Terra - Terrarium w/ Hermit Crabs (in progress)
33G Cubish - Vivarium w/ D.auratus 'blue & bronze'
GHAC Member
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If you know the owner, you should inform him what's being said about his business on here and on the net. He needs a complete change in employees with someone who knows something about customer relations. If he can stay in business the way things are, think about the more customers and profit he could generate with a few changes. If he needs a GOOD manager, I'll show him how it's done!
LIB
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i think that i will mention that to him next time, he will take it the good way or he wont lol75G Standard - High Light Planted Community Fish
28G Aquapod - Medium Light Planted Shrimp & Microrasboras
12G Eclipse - Bonsai Planted Betta & Shrimp
29G Standard - Vivarium w/ Red Devil Crabs
45G Exo-Terra - Terrarium w/ Hermit Crabs (in progress)
33G Cubish - Vivarium w/ D.auratus 'blue & bronze'
GHAC Member
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Just my 2 cents, but my husband and I went there earlier this month for the first time, just to check it out. We spoke with Jason & he was very friendly and helpful, even walked around the store with us and offered his help on the 180g we were setting up at the time. We also dealt with a couple of the other employees and they were very nice, as well. No floaters in the tanks, we walked each aisle in both rooms & nothing seemed sickly or poor. Perhaps he has made some changes since this thread was started? Not sure, but our experience there was a complete 180 from the previous comments.180g - 2 Red Oscars, 1 Tiger Oscar, 1 JD, Convicts, convicts & more convicts
75g - 1 Silver Aro, 1 Mean Koi Angel
50g - Various platy & mollies
10g - 1 Green Spotted Puffer
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We have gone there a few times because well there and Ultimate Fish are the only stores close by. We have had bad experiences with the employees and the owner. They are all rude and treated us like we were stupid. We spent over $200 there in fish only to have all of them die. We do all of our business at Fish Ranch II (cause Tran is the shizznit lol), Extreme Fish, Fish Gallery, Ultimate and Fish Land if we go to a LFS but we try and buy from hobbyist and local breeders like ourselves. I have found a lot of cichlid enthusiast here in Montgomery County. All of them say the same thing about Fish R Us...they will not ever go there again. My husband and I would rather drive 45 minutes into town.My fish have more personality than you
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When I first started in the hobby over a decade ago they were pretty good. Now I noticed most of the fish get sick/die when I get em home. I used to go all the time with it being the closest to me since the lfs here and in Nacogdoches all closed. Now I just drive thre extra miles and go to fish gallery and houston aquatics. Most trips I dont even bother going into fish r us.
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I too have purchased a few fish at FishRUs. And while the fish did not die, in fact are still alive and well, the employees were rather rude and it was I that had to go to them for assistance rather than them coming to me but I guess she was to busy on her cell to worry about customers. When I asked the girl if she knew if the fish I was purchasing for sure would get along with my other cichlids her reply was "I guess". End game was.... I got my few little fish, and they got along fine with my others but I have not been back since. Crappy customer service is a business killer and I for one will not go back until I know they have new employees who know what they are talking about and not busy chatting on the phone.
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