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View Full Version : Bad Experience with The Cichlids Place



duckie673
04-02-2013, 05:42 PM
Was placing an order with Rene. Everything was going good until the day of shipping. He told me shipping charge was $80 through USPS which I paid in advance. Today he TEXTs me, no not CALL, TEXT and says that shipping charge was $260, and he decided to ship it BEFORE CONFIRMING IT WITH ME and wants me to pay the extra charge. Needless to say I wasn't going to pay another $180 for shipping, after agreeing on $80. Could have saved all of the hassle if he would have just given me the right cost for shipping in the beginning.

armthehomeless
04-02-2013, 06:08 PM
Sounds like alot of fish ... did you get your fish yet?

duckie673
04-02-2013, 06:15 PM
No. I told him I wasn't going to pay for the difference in the shipping, I told him I was going to leave bad feedback for him on this site, and he went and cancelled the shipping, and refunded my money. All the hassle could have been avoided.

Andrew_B
04-02-2013, 06:19 PM
What did you order? 80 seems low, and 260 seems high for express. Obviously it was adult, WC fish if it came from rene so you really have to over-pack them

thecichlidsplace
04-02-2013, 06:23 PM
For those that have bought items from me, you can testify to the way I do business. For the new guys, you'll have to take a chance and see how I treat my customers.

BTW, USPS was an exception that I made just for you to ship the item to Wausau, WI since southwest (the cheapest) doesnt fly to Wausau, WI. And you didnt want to drive to Milwaukee to pick the fish up.

After you said you didnt want the item I called the USPS and stopped the shipment. I issued you a full refund within 5mins of stopping the shipment. So please tell me exactly what the bad experience is?

duckie673
04-02-2013, 06:24 PM
Yes I agree. I order tembwes. They are all big fish, but I'm just saying if the right price for shipping was given to me in the beginning I wouldn't have ordered in the first place. Yeah I told you that It wasn't going to work if your only shipping was to Milwaukee, You offered to ship them through USPS for 80. Here is our conversation on facebook:



John Lor (https://www.facebook.com/john.lor.16)
Yeah I figured, If shipping is only going to Milwaukee then I'm going to have to pass. To far of a drive for me(3 hrs each way), I don't have the time to pick them up. Unless we figure out a different shipping method, looks like we won't be able to make this work. Maybe once the weather warms I'll contact you again and use FedEx. Sorry for wasting your time.








https://fbcdn-profile-a.akamaihd.net/hprofile-ak-ash4/372900_143522372445892_971108740_q.jpg (https://www.facebook.com/thecichlidsplace)
9:40pm



The Cichlids Place (https://www.facebook.com/thecichlidsplace)
delta, united and america airlines go to cwa. the problem is I dont have an account with them. talked to american airline rep and it will take 6week to register with them as a known shipper



let me check with one of my friends to see whether they got an account with any of the airlines that goes to cwa









https://fbcdn-profile-a.akamaihd.net/hprofile-ak-ash4/275996_668470920_1843211317_q.jpg (https://www.facebook.com/john.lor.16)
9:50pm



John Lor (https://www.facebook.com/john.lor.16)
Alright.









[*=center]March 26
https://fbcdn-profile-a.akamaihd.net/hprofile-ak-ash4/372900_143522372445892_971108740_q.jpg (https://www.facebook.com/thecichlidsplace)
7:30am



The Cichlids Place (https://www.facebook.com/thecichlidsplace)
I called my friends and everyone uses southwest cargo freight because its much cheaper.
I've registered with delta this morning to be a known shipper, now just have to wait









https://fbcdn-profile-a.akamaihd.net/hprofile-ak-ash4/372900_143522372445892_971108740_q.jpg (https://www.facebook.com/thecichlidsplace)
8:03am



The Cichlids Place (https://www.facebook.com/thecichlidsplace)
I can use USPS overnite or next day guarantee shipment. You'll have to be home to receive the fish on the first attempt









https://fbcdn-profile-a.akamaihd.net/hprofile-ak-ash4/275996_668470920_1843211317_q.jpg (https://www.facebook.com/john.lor.16)
8:06am



John Lor (https://www.facebook.com/john.lor.16)
With USPS do you offer live arrival guaranteed?









https://fbcdn-profile-a.akamaihd.net/hprofile-ak-ash4/372900_143522372445892_971108740_q.jpg (https://www.facebook.com/thecichlidsplace)
8:14am



The Cichlids Place (https://www.facebook.com/thecichlidsplace)
Here is the USPS info (Express Mail...approximately $40 per box)
If I ship by noon, it will get there by noon the next day.
For 12 Fronts, I will use 2 boxes, each box holding 6 fronts.









https://fbcdn-profile-a.akamaihd.net/hprofile-ak-ash4/275996_668470920_1843211317_q.jpg (https://www.facebook.com/john.lor.16)
8:27am



John Lor (https://www.facebook.com/john.lor.16)
We can use that, As long as you offer live arrival guaranteed.









https://fbcdn-profile-a.akamaihd.net/hprofile-ak-ash4/372900_143522372445892_971108740_q.jpg (https://www.facebook.com/thecichlidsplace)
8:50am



The Cichlids Place (https://www.facebook.com/thecichlidsplace)
I take care of all DOA, but you must be there for the first attempt for me to cover any DOA



I will add doa instructions to the packaging. If any doa, you'll get instant refund through paypal









https://fbcdn-profile-a.akamaihd.net/hprofile-ak-ash4/275996_668470920_1843211317_q.jpg (https://www.facebook.com/john.lor.16)
8:56am



John Lor (https://www.facebook.com/john.lor.16)
Alright. I still have yet to go to the bank yet. I'll pay you as soon as I get to the bank to deposit some money.









https://fbcdn-profile-a.akamaihd.net/hprofile-ak-ash4/372900_143522372445892_971108740_q.jpg (https://www.facebook.com/thecichlidsplace)
9:04am



The Cichlids Place (https://www.facebook.com/thecichlidsplace)
since we're using usps, you've topay for the shipment upfront as well. I'm estimating box boxes...$80 total









The bad experience not giving right shipping cost and, shipping it at a higher rate than given and just expecting me to pay for the difference without even confirming it with me.

Andrew_B
04-02-2013, 06:28 PM
That makes more sense. I don't see any bad from Rene, definitely if you're used to shipping/ordering fish online. Shipping prices change dramatically based on how you ship. USPS is most convenient, but pricey with big orders.

SunnyHouTX
04-02-2013, 06:34 PM
Duckie, this sounds like a big misunderstanding. If you take this as a bad experience, then I want to see your reaction when you get fish that are sick out of the bag, or about half the size that they were advertised at, or get the wrong ratio or flat out get the wrong fish. A misunderstanding on the cost of shipping is trivial in the big picture.

Sent from my Nexus 4 using Tapatalk 2

duckie673
04-02-2013, 06:40 PM
Misunderstanding the shipping price I can live with that, but shipping them at $180 more and just expected me to agree or pay for that, before confirming it with me. Just bad business.

Ogrodii
04-02-2013, 06:46 PM
Just looks like a misunderstanding to
me.

SunnyHouTX
04-02-2013, 07:00 PM
Misunderstanding the shipping price I can live with that, but shipping them at $180 more and just expected me to agree or pay for that, before confirming it with me. Just bad business.

I'm sorry for your sake that it turned out that way. Just want to put it out there that Rene gave you the best possible fix given the situation. I know for a fact that most other importers are not that quick to refund your money if they agree to at all. I know that "store credit" is what's offered sometimes :lol:

As far as Rene's fish go, best quality I've seen shipped and he doesn't fudge the sizes like some importers I know of.

Again, I'm sorry about the outcome.

Sent from my Nexus 4 using Tapatalk 2

duckie673
04-02-2013, 07:01 PM
Well put Sunny.

Andrew_B
04-02-2013, 07:11 PM
Someone who ships (although it's not used much), should know that usps express costs about 50-70% more when you take it to the office instead of printing a label from home but on the other end, getting your money back quickly with no loss isn't worth ranting on a random forum page

duckie673
04-02-2013, 07:20 PM
Random fourm page? hahah. Just so happens that the The Cichlids Place is a retailer on here? Not really sure what you mean random just because I just sign up recently or I'm not from Texas so I'm not allowed on here?:eusa_eh:

Ogrodii
04-02-2013, 07:25 PM
I pretty much see a rant to
all for nothing he did what he had to do didn't work out
and he refunded your money
promptly.

duckie673
04-02-2013, 07:29 PM
:drama:

Ogrodii
04-02-2013, 07:41 PM
:drama:

that you brought to the forum.
smh

Ogrodii
04-02-2013, 07:42 PM
close this pointless thread.

duckie673
04-02-2013, 07:43 PM
Agreed! This Thread can be closed, or deleted if it's pointless. Thanks Rene for refunding me so quickly, and to SunnyHouTx for havingsome perspective.


close this pointless thread.

moganman
04-02-2013, 07:55 PM
In my experiences with Rene, he's a stand up guy. He's not profit driven and he is always willing to work with someone. This is not a bad experience that deserves a blast. A bad experience is paying high dollar for sick fish and not receiving a refund or an importer intentionally misleading a customer to believe something that isn't true. A few text messages that seemed that he was willing to accommodate every desire you had to only end up in your disappointment. An estimate of the shipping is normal. Some things are unforeseen. Maybe Rene has used USPS for shipping and that was the average cost, which led him to believe it was $40 per box. Glad you received a refund that fast. Some importers take weeks.

Ogrodii
04-02-2013, 08:03 PM
In my experiences with Rene, he's a stand up guy. He's not profit driven and he is always willing to work with someone. This is not a bad experience that deserves a blast. A bad experience is paying high dollar for sick fish and not receiving a refund or an importer intentionally misleading a customer to believe something that isn't true. A few text messages that seemed that he was willing to accommodate every desire you had to only end up in your disappointment. An estimate of the shipping is normal. Some things are unforeseen. Maybe Rene has used USPS for shipping and that was the average cost, which led him to believe it was $40 per box. Glad you received a refund that fast. Some importers take weeks.

+1

johnnymisty
04-02-2013, 08:14 PM
From what i read he said he ESTIMATES the boxes to be $80 total so there was a bit of an error but with anything thats estimated from my experience and this is with anything as ive never had fish shipped is the price is always higher i never go off of estimated prices i always get a final price before paying..... But with that said Rene refunded very quickly with no hassel ive talked to people that go theough hell when an order is messed up to get refund or just handled right i think everything was handled very well by Rene

jhenry
04-02-2013, 11:17 PM
Very well said Sunny and remember he did say aproximatly 80 a box. Stop crying OP

duckie673
04-02-2013, 11:53 PM
Beating a dead horse.

Very well said Sunny and remember he did say aproximatly 80 a box. Stop crying OP

jhenry
04-03-2013, 12:02 AM
Beating a dead horse.:rofl:

Ogrodii
04-03-2013, 12:18 AM
:rofl:

holy shiet WINNING! :giggle:

haixu
04-08-2013, 11:28 AM
we can change the title of this thread is "USPS is super expensive" for large WC gibbs. As you can see Rene has a great number of people whom would buy from anytime and again (that including me) - simply because he is a standup guy and super pleasure to work with. Duckie, I am glad you agreed that was just a simple misunderstanding. Now let's remove this thread, change the title or just close it out all together and let him go back to import more nice fish and getting them to our tanks.

clayt101
04-08-2013, 11:54 AM
I agree with the OP. If you estimate that shipping will cost X, and it ends up being 3X, you should let them know before shipment and give the buyer the option of continuing or not.
Luckily this had not been shipped yet.
That being said, seller refunded money and canceled shipment. It would have been interesting if the shipment had already shipped though.