I just had an incredible support experience with Marineland, so I wanted to share.
The problem was that I had purchased 9 of their double bright LEDs a couple of years ago, and out of those, 5 had stopped working. The issue wasn't with the light strip, but with the power adapters. I finally emailed them about it to see if it was a known issue, and they responded quickly, didn't give me any hassles, and sent me 5 new adapters via UPS. The support person I emailed with was really nice, really helpful, didn't make me jump through a bunch of hoops....just acknowledged my issue, got my address, and sent me new adapters.
In my experience, this is rare. I was pleasantly surprised.
The problem was that I had purchased 9 of their double bright LEDs a couple of years ago, and out of those, 5 had stopped working. The issue wasn't with the light strip, but with the power adapters. I finally emailed them about it to see if it was a known issue, and they responded quickly, didn't give me any hassles, and sent me 5 new adapters via UPS. The support person I emailed with was really nice, really helpful, didn't make me jump through a bunch of hoops....just acknowledged my issue, got my address, and sent me new adapters.
In my experience, this is rare. I was pleasantly surprised.
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