Dead fish!!

[makatak123]

I bought some swordtails at city pets Sunday and they ALL jumped out!!I looked on their website for a return policy and could not find one dose anyone know if they have one??

[FrontosaurusRex]

they jumped...how is that City Pet's fault?

[jarrodaden]

I have to agree with Rex. Sorry to hear about that.

Are you sure that they jumped? I had a buddy that thought the same thing and then he found out a family pet was swatting at them and knocking them out.

[wago]

I am sorry to hear about that. Our policy is no guarantee on live stock. However, just come back and show me your receipt with the dead dried fish, and I will replace it for you. If any questions, feel free to call the store. 713-271-7387. Thanks.

Donnie

[jarrodaden]

Thumbs up City Pets. You are better people than I am.

[makatak123]

Thanks!I know its not their fault....

[JAYGEE]

I am sorry to hear about that. Our policy is no guarantee on live stock. However, just come back and show me your receipt with the dead dried fish, and I will replace it for you. If any questions, feel free to call the store. 713-271-7387. Thanks.

Donnie

This is one of the reasons I visit City Pets, Great Customer Service! Donnie FTW!

[chrisRstelly]

I think i am now a city pets customer! im going to go visit because it looks like there is awesome people there

[myjohnson]

You should!

CP for the win!

[BeefyG]

Pick up a lid while you're there

Swords are jumpers. I found that out the same way you did.

[tbui1178]

Awesome customer service. CP FTW!!

[makatak123]

I have a lid but right when i took them out of the bag in to the aquarium he must of jumped.......

[BeefyG]

ah gotcha... that sucks, sorry to hear it. Double thumbs up to Donnie and CP!

[makatak123]

Yah!City pets has some great costumer service!!