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Unbelievable Speed - Drs. Foster & Smith

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  • Unbelievable Speed - Drs. Foster & Smith

    I placed a small order with Drs. Foster & Smith a mere two hours ago. When I looked at the comfirmation email I realized I had accidentally doubled the quantity on one of the items. I quickly called thier 1-800 number and spoke with customer service. The CS rep told me that in the hour and half since I had placed my order it had already been picked, packed and handed over to FedEx. Talk about impressive!!

    Of course he could of been feeding me a line of bull, but I will give them benifit of the doubt.
    120g - Tropheus Moorii Kambwimba
    180g - Petrochromis Macrognathus Dine/Tropheus Moorii Namansi I

    "Any man who is under 30, and is not a liberal, has not heart; and any man who is over 30, and is not a conservative, has no brains"....Winston Churchill

    "We sleep soundly in our beds because rough men stand ready in the night to visit violence upon those who would do us harm"....Winston Churchill

  • #2
    you just sold on!!! they were like..."wait a minute, you want to take some of your money back...No, we cant do that"!!!!
    250gallon-Wild Angels, community

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    • #3
      I think that was a line of bull. Fedex will not pick up at 8pm. Almost all online retailers do that garbage where they say they cant remove an item because it has already been processed and it somehow creates problems. They then tell you to send it back once you get it which is at your expense. I think they do this in hopes that you wont want to waste your time sending it back and paying the money.
      Resident fish bum
      330G FOWLR
      34G Reef
      330G Discus biotopish (no longer running)
      28G JBJ Reef (no longer running)
      Treasurer, GHAC

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      • #4
        Originally posted by newb View Post
        you just sold on!!! they were like..."wait a minute, you want to take some of your money back...No, we cant do that"!!!!
        Could well be. According to him thier warehouse works until 11 PM. The truth will come out when FedEx updates the tracking info
        120g - Tropheus Moorii Kambwimba
        180g - Petrochromis Macrognathus Dine/Tropheus Moorii Namansi I

        "Any man who is under 30, and is not a liberal, has not heart; and any man who is over 30, and is not a conservative, has no brains"....Winston Churchill

        "We sleep soundly in our beds because rough men stand ready in the night to visit violence upon those who would do us harm"....Winston Churchill

        Comment


        • #5
          there ya go!!!
          250gallon-Wild Angels, community

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          • #6
            When I worked for Dell, UPS and FedEx and Airbourne express picked up parts until 8pm. We had to do this because a next day call that would come in at 5pm Pacific time (7pm CST) still had to be out the door by 8pm CST when they drove the truck to the airport. I am pretty sure DrsFosterSmith have enough daily business that there is a truck there every couple of hours, and they leave one truck to be packed up by some time where they will make the airport that day for transport out.

            What fish do Jesper have
            180 WC T. Moorii Chilambo +1 Petro trewavasae.
            110
            Cyps, WC Xeno Spilopterus Kipili WC/F1/F2 T. sp red Kiku
            58 S. Decorus

            "The problem with socialism is that eventually you run out of other people's money." -Margaret Thatcher

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            • #7
              one time Dr.Foster and Smith double sent my order by accident.

              They told me to just keep it.
              380G For Sale $3000 Acrylic tank & stand
              300G Petrochromis Trewavasae and Tropheus mpimbwe Red Cheek & Duboisi
              180G For Sale $1,100 Oceanic Cherry with Stand, T5HO Lights, (2) Eheim 2262
              150G Tropheus Annectens Kekese & Ikola

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              • #8
                Same thing happened to me several weeks back. Told me the exact same thing they told you. I'm starting to think B.S. now. But, they are cheap and do ship quickly. Chalk it up for yet another learning experience.

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                • #9
                  Well the jury is in. I was definitely jobbed on this one. Unless FedEx is in the habit of handing off packages to USPS! Oh well it was a small amount of money and I will end up using the extra eventually. Live and learn.
                  120g - Tropheus Moorii Kambwimba
                  180g - Petrochromis Macrognathus Dine/Tropheus Moorii Namansi I

                  "Any man who is under 30, and is not a liberal, has not heart; and any man who is over 30, and is not a conservative, has no brains"....Winston Churchill

                  "We sleep soundly in our beds because rough men stand ready in the night to visit violence upon those who would do us harm"....Winston Churchill

                  Comment

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